✩ VALENTINE'S DAY is coming! ✩
THE 2023 VALENTINE'S DAY CUT-OFF CALENDAR
All Orders Purchased After Jan 31st Will Be Delivered After Valentine
Note: If you want express shipping, contact us for more advice
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Welcome to Magicexalation, first we hope you understand that at Magicexhalation, we always try to assure the best quality of product and your satisfied customer service experience.
But sometimes, cases happen unexpectedly, so hope that we can resolve them with the best solution for both parties. If you are urgent, please contact us at our Customer Service Team. But first, you may need to read about the Return or Refund policy below:
CANCELLATION POLICY
You can only change or cancel your order within 1 hour of you placing the order. After that period of time, any request to cancel will not be accepted as your order is being at the printing process.
Order cancellation will cost a fee of 10% of the total order value, we will refund 90% of the total value to your bank account after discussing and resolving the issue for the customer.
Note: If you change your mind about the item purchased or have any problem with the shipping address, etc. you can contact our support team at support@magicexhalation.com, provide your order number and the modification you would like to make. We will as soon as possible confirm your changes, or accept your cancellation.
RETURN POLICY
There is the fact that all the items are personalized and made-to-order, which means we will print your order just only for you. Therefore, we do not accept any exchange or return requests unless the items arrive damaged or have a major issue.
If that happens, we will offer you a refund following the “Refund Policy” below.
REFUND POLICY
As mentioned, your order will be refunded if they arrive damaged or have a major issue like:
If this happens, we are sorry for your experience inconvenience, we are always here to support you as best as we can. Please contact us within 30 days from the delivery day. After this amount of time, we must say sorry that we can’t offer you a replacement or refund.
Note: What if you haven’t received your refund?
CASES OF NON-RETURNING PRODUCTS