Shipping & Return Policy

ORDER CONFIRMATION

As soon as your order is placed, you will receive an order confirmation e-mail. This confirm your order has been received in our system and your credit card is authorized for purchase.

As soon as we receive your order, we begin processing to confirm that it is in stock and print it and ship it immediately when it is finished

ORDER SHIPMENT

Please reference your product page specific lead times. After shipment, items will arrive in 2-7 business days.

Please contact us for rush shipping rates and options. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within four business days of your order, feel free to follow up with us at support@magicexhalation.com

PRODUCT QUALITY GUARANTEE

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should REFUSE the package, and make note of it on the delivery receipt. If your item(s) has arrived damaged, please contact us immediately and send photos to support@magicexhalation.com. We will process an insurance claim on your behalf and happily work with you to resolve the issue and refund or replace your order.

CANCELLATIONS & REFUNDS

Generally, most of the items we carry can be returned within 30 days of receipt in new condition and unopened.

Returned products must be sent back with their original packaging and have all of the parts and components that they came with. Please contact the manufacturer for any warranty issues.

Order will be refunded or replaced if they arrive damaged or have a major issue like:

• The item is significantly different from the sample shown to you
• The item is not what you ordered.
• The item has technical problems such as spelling mistakes, etc., or is damaged due to our vendor or delivery process.
• If it is a major problem, we may replace the item or refund 100% for you within a reasonable time.

Please document (photograph) any damages upon receiving the item and report these damages to the delivery carrier if product was sent by LTL or freight (not by UPS, Fedex, USPS, etc).

Please contact us at support@magicexhalation.com and please include some detailed information in your “Complaint email”:

• Your order number
• Some clear image or video of the faulty item (if possible)
• The image of the Shipping label

Some items may be subject to a 20% restocking fee. Customer is responsible for return shipping and original shipping cost, even if the item was "free shipping". Any damage to products may void the return.

Should you have any questions about a particular product’s return policy we’re here to help. Please contact us and we will respond within 24 hours.

As stated in the Product Quality Guarantee, any item that arrives in less than perfect condition or missing parts will be handled at no extra cost. Refunds will be issued to the original credit card that you use when placing your order.

It is the customers' responsibility to confirm the product will comply with their state, county or city codes. If you will be receiving an inspection by a county or city inspector, please ask them what they require.